Privacy Policy for Tax Oga

1. Information We Collect

We collect information to provide tax filing, advisory, and related services efficiently and securely.

a. Personal Information You Provide Directly

When you sign up, contact us, or use our Services, we may collect:

• Full name
• Phone number
• Email address
• Individual or business classification
• Business type and basic business details
• Information you voluntarily provide during consultations, onboarding, or support requests

You may choose not to provide certain information, but this may limit your ability to use some parts of our Services.

b. Automatically Collected Information

When you use our website or apps, we automatically collect certain technical and usage data, including:

• IP address
• Device type and browser information
• Operating system
• Pages visited and actions taken
• Date and time of visits
• Referral sources

This information helps us understand how users interact with Tax Oga and improve our Services.

2. Cookies, Analytics, and Tracking Technologies

Tax Oga uses cookies and similar technologies to enhance user experience and analyze usage.

Analytics Tools We Use

We use third-party analytics and tracking tools, including but not limited to:

• Google Analytics
• Mixpanel
• Meta (Facebook) Pixels and related tracking technologies

These tools collect information about how users interact with our website and Services, such as page views, clicks, and conversion events.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide tax filing, advisory, and support services
• To verify identity and prevent fraud
• To communicate with you about your account, filings, and requests
• To send onboarding messages, service updates, and reminders
• To send emails or SMS messages after signup or during service delivery
• To improve our website, products, and user experience
• To comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Emails, SMS, and Communications

When you sign up:

• If you provide an email address, we may send you transactional emails, service updates, and relevant information about your account.
• If you provide a phone number, we may send you automated SMS or WhatsApp messages related to onboarding, service updates, reminders, or support.

You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.

5. Sharing of Information

We may share your information only in the following limited circumstances:

• With trusted service providers and vendors who help us operate our platform (such as hosting, analytics, email, and messaging services)
• To comply with legal obligations, court orders, or government requests
• To protect the rights, safety, and integrity of Tax Oga, our users, or the public
• To aid efficient service delivery with an assigned consultant or tax expert

All third parties we work with are required to handle your data securely and only for authorized purposes.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal obligations
• Object to certain data processing activities

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

10. Children's Privacy

Tax Oga does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our Services. Any updates will be posted on this page with a revised "Last Updated" date. An email informing you of amendments and updates will also be sent to you.

Continued use of Tax Oga after changes means you accept the updated policy.